In order to cooperate with the epidemic prevention measures, Taiwan is continuing to ban the travel industry from organizing tours for Taiwanese travelers to visit foreign countries and receiving foreign tour groups to visit Taiwan.
In view of the fact that the cumulative number of confirmed cases of Covid-19 in Taiwan has continued to rise recently and the cumulative number of confirmed cases worldwide has exceeded 1.3 million, the Tourism Bureau of the Ministry of Transportation and Communications weighed the development of the epidemic situation, cooperated with the epidemic prevention measures of Taiwan’s Central Epidemic Command Center, and decided to continue to ban the travel industry from organizing tours to travel abroad and receiving tourist groups to come to Taiwan until May 31. The principle of cancellation and refund of passengers who join tour groups for overseas travel shall be handled in accordance with the provisions of Article 14 of “A Template for Fixed Contracts for Overseas Tours.” Follow-up announcements will be made in due course depending on the development of the epidemic situation.
In addition, for passengers who have signed up to join a tour group but wish to cancel their overseas travel itineraries planned for after May 31, the cancellation and refund fees will be handled according to the international epidemic situation and the recommended level announced by the Central Epidemic Command Center at the time of cancellation. Travel industry operators should give priority to what is advantageous for the passengers.
- The first level of attention (Watch): The public should abide by the general local precautionary measures in accordance with the provisions of Article 13 of “A Template for Fixed Contracts for Overseas Tours.”
- The second level of alert (Alert): When going to the local areas, the tourists should take stronger protection measures in accordance with the provisions of Article 15 of “A Template for Fixed Contracts for Overseas Tours.”
- The third level of warning (Warning), the public should avoid all non-essential travel to the local area in accordance with the provisions of Article 14 of “A Template for Fixed Contracts for Overseas Tours.”
- If travelers and travel agencies have disputes about refunds due to the cancelation of foreign travel itineraries as a result of the impact of the epidemic, they must first submit relevant materials to the Republic of China’s Travel Quality Assurance Association (Address: 5th Floor, No. 9, Section 2, Minquan East Road, Taipei, Tel: 02 -25995088). If they are unable to reach an agreement through mediation, they can follow up with the Tourism Bureau.