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109-03-20

To complement ongoing epidemic prevention measures, we are asking the tourism industry to temporarily suspend outbound overseas group tours as well as inbound group tours

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The Central Epidemic Command Center (CECC) announced on March 18th that effective at midnight that same day (Taiwan time) all non-nationals would be prohibited from entering the country, except for individuals who are granted special prior approval by immigration authorities. In addition, anyone entering Taiwan from abroad must undergo an immediate home self-quarantine for 14 days. In line with our ongoing support of national epidemic control measures, and after reviewing the current environment, the Tourism Bureau has formally requested that the travel industry suspend all outbound group tours to foreign countries and inbound group tours from abroad through April 30th. The principles to be applied regarding cancellations and tourist refunds shall follow the provisions outlined in Article 14 of “A Template for Fixed Contracts for Overseas Tours.” Further announcements and updates will be made as we monitor the situation and assess new developments and information.

With regard to cancellations of overseas tours set to take place after April 30th, and related refund issues, policies for these matters shall be based on the global epidemic situation and the recommended assessment levels announced by the CECC at the time when a cancellation is made, as summarized below:

Risk Level 1: To be based on “A Template for Fixed Contracts for Overseas Tours.” Article 13.

Risk Level 2: To be based on “A Template for Fixed Contracts for Overseas Tours.” Article 15.

Risk Level 3: To be based on “A Template for Fixed Contracts for Overseas Tours.” Article 14.

Travel industry members are requested to give the highest priority to the interests of their customers. 

In the event that an overseas travel itinerary is cancelled due to the ongoing epidemic, and a subsequent dispute arises regarding refunds or other matters, the parties involved should submit all relevant documents to the Travel Quality Assurance Association (TQAA). The contact details for the TQAA are as follows: 
Minquan East Rd., Section 2, #9, 5F, Taipei City 
Telephone: (02) 2599-5088
If the parties cannot reach agreement through the offices of the TQAA, one or both parties can appeal the matter to the Tourism Bureau for resolution.
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