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109-06-23

Taiwan will continue to temporarily ban travel agencies from organizing group tours to travel abroad and receive overseas tour groups to enter Taiwan until July 31, and will adjust its restrictions according to the development of the Covid-19 epidemic situation.

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In order to effectively prevent the Covid-19 epidemic from spreading and take into consideration the development of the epidemic situation, the Tourism Bureau of the Ministry of Transportation and Communications, in conjunction with the epidemic prevention measures of the Central Epidemic Command Center, will continue to ban travel industry groups from organizing tours to travel abroad and receiving tourist groups to enter Taiwan until July 31.
The Bureau will monitor the development of the epidemic and adjust its announcements accordingly. Tourists who have purchased package tours or other travel products should be refunded based on the principle of cancelation and refund for passengers who travel overseas in tour groups, and refunds shall be handled in accordance with the principles outlined in Article 14 of the Template for Fixed Contracts for Overseas Tours.
In addition, for passengers who have signed up to join a tour group but wish to cancel their overseas travel itineraries planned for after July 31, the cancellation and refund fees will be handled according to the international epidemic situation and the recommended level announced by the Central Epidemic Command Center at the time of cancellation. Travel industry operators should give priority to what is advantageous for the passengers.
The first level of attention (Watch): The public should abide by the general local precautionary measures in accordance with the provisions of Article 13 of “A Template for Fixed Contracts for Overseas Tours.”
The second level of alert (Alert): When going to the local areas, the tourists should take stronger protection measures in accordance with the provisions of Article 15 of “A Template for Fixed Contracts for Overseas Tours.”
The third level of warning (Warning), the public should avoid all non-essential travel to the local area in accordance with the provisions of Article 14 of “A Template for Fixed Contracts for Overseas Tours.”If travelers and travel agencies have disputes about refunds due to the cancelation of foreign travel itineraries as a result of the impact of the epidemic, they must first submit relevant materials to the Republic of China’s Travel Quality Assurance Association (Address: 5th Floor, No. 9, Section 2, Minquan East Road, Taipei, Tel: 02 -25995088). If they are unable to reach an agreement through mediation, they can follow up with the Tourism Bureau.
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