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109-05-20

In accord with Taiwan’s epidemic prevention efforts, the suspension of inbound/ outbound international tour group travel has been extended through June 30th

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Yesterday (May 18), the Central Epidemic Command Center (CECC) reported that Taiwan has continued to report no new COVID-19 cases, leaving the total number of diagnosed cases at 440. However, more than 4 million cases have been diagnosed globally from 187 countries and regions. As the current international epidemic situation remains severe, the Tourism Bureau of the Ministry of Transportation & Communications has reviewed existing travel restrictions in cooperation with the CECC. As a result of this review and the severe global COVID-19 situation, the government has decided to extend the suspension of tour group travel into and out of Taiwan through June 30, 2020. In terms of cancellations and refunds, such cases shall be handled in accordance with the principles outlined in Article 14 of the Template for Fixed Contracts for Overseas Tours. The Bureau shall continue to monitor this situation actively, and will make further adjustments when deemed appropriate.
In addition, for passengers who have signed up to join a tour group but wish to cancel their overseas travel itineraries planned for after June 30, the cancellation and refund fees will be handled according to the international epidemic situation and the recommended level announced by the Central Epidemic Command Center at the time of cancellation. Travel industry operators should give priority to what is advantageous for the passengers.
The first level of attention (Watch): The public should abide by the general local precautionary measures in accordance with the provisions of Article 13 of “A Template for Fixed Contracts for Overseas Tours.”
The second level of alert (Alert): When going to the local areas, the tourists should take stronger protection measures in accordance with the provisions of Article 15 of “A Template for Fixed Contracts for Overseas Tours.”
The third level of warning (Warning), the public should avoid all non-essential travel to the local area in accordance with the provisions of Article 14 of “A Template for Fixed Contracts for Overseas Tours.”If travelers and travel agencies have disputes about refunds due to the cancelation of foreign travel itineraries as a result of the impact of the epidemic, they must first submit relevant materials to the Republic of China’s Travel Quality Assurance Association (Address: 5th Floor, No. 9, Section 2, Minquan East Road, Taipei, Tel: 02 -25995088). If they are unable to reach an agreement through mediation, they can follow up with the Tourism Bureau.
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