Q： What can I do if I lose my passport?
A： Please declare your case to the Foreign Affairs Division(Terminal 1:03-3982242or3982534;Terminal 2:03-3983519)if you lose your passport at the Taiwan Taoyuan International Airport. Otherwheres, please go to the Foreign Affairs Police Bureau in Taipei(02-23817475).
Q： Where can passengers buy traveler's accident insurance at the airport?
A： Terminal 1:On the 1st floor in the Departure Lobby. Kuo-Hua Life Insurance:03-3834333 06:00~21:00; Antna Life Insurance:03-3834838or 3834840 05:30~22:00; Shin-Kong Life Insurance:03-3834871 05:40~21:30; Cathay Life Insurance:03-3931958 05:50~21:40.
Terminal 2: On the 3rd floor in the Departure Lobby. Kuo-Hua Life Insurance:03-3833200~5 06:00~21:00; Antna Life Insurance:03-3931971~2 05:30~22:00; Shin-Kong Life Insurance:03-3833401 05:40~21:30; Cathay Life Insurance:03-3833281 05:50~21:40.
Q： Where can I buy newspapers at the airport?
A： Terminal 1: On the 3rd-floor of the Departure Lobby there are two bookstores, and in the Arrival Lobby there are newspapers vending machines.
Terminal 2:On the 4th floor , the mezzanine of the Departure Hall there is a bookstore,and in the Arrival Lobby the Subtropics Store is in service.
Q： Where to dine at the airport?
A： Terminal 1:On the 3rd-floor of the Departure Lobby and in the basement below the Departure Lobby, you can dine at Asia Pacific Restaurant (05:30~21:30), au bon pain, Starbucks Coffee, Barista Coffee, Yue-Yang Lou, Burger King (06:00~22:00), Captain Restaurant (05:30~23:00). They serve Taiwanese and Western-style cuisine and assorted beverages.
Terminal 2:On the 4th floor , the mezzanine of the Departure Hall,services include: Taiwanese and Western-style cuisine and assorted beverages (06:00-22:00). Besides, on the south of the Arrival Lobby on the first floor, there is a coffee shop (06:00 ~ 21:00) to serve coffee, cake and meal.
Q： Is there a hospital or pharmacy at the airport?
A： Terminal 1:The First-Aid Station is in the controlled area of the Arrival Lobby on the south side of the 3rd floor. Call 0913-681066 for emergency; for information call 03-3982878. For medical services, there is a clinic on the north side of the basement below the Departure Lobby to offer outpatient services, first-aid service and medical consultation. Call 0913-681066 for emergency; for information call 03-3983137. Service hour: 09:00~12:00 and 14:00~17:00. Emergency service hour: 12:00~14:00and 17:00~21:00.
Terminal 2:The Medical Center is in the Arrival Lobby. Service hour: 24 hours every day. Call 0913681099 (doctor) or 0913681066(nurse) for emergency. For information call(03)398-3485~6.
Q： Q:Where can I buy flowers or wreaths at the airport?
A： Terminal 1: On the north side of the 3rd-floor Departure Lobby, there is a florist shop. Service hour is 08:00~22:00 And in the Arrival Lobby there is a florist cart serving from 12:00 to 22:00.
Terminal 2:Now invite bid.
Q： Where can I take a photo for ID use at the airport?
A： At the Entry and Exit Service Counter and the Visa Office of the Foreign Affairs Bureau.
Q： Where is the Lost and Found?
A： Terminal 1:Phone:03-3982538.
Terminal 2:B2nd floor below the Arrival Lobby. Phone:03-3983281*1817. Service hour: 09:00~11:30 and 13:30~16:30.
Q： What is the parking tariff at the airport?
A： 1) Terminal 1: Large Car: NTD60 for the first hour, NTD40 for each additional 1/2 hour. Compact Car: NTD30 for the first hour, NTD20 for each additional 1/2 hour. Daily maximum for large car is NT$980 and for compact car is NT$490. Contact phone number: 03-3982160 for departure, 03-3982156 for arrival.
2) 2) Terminal 2: Large Car: NTD60 for the first hour, NTD40 for each additional 1/2 hour. Compact Car: NTD30 for the first hour, NTD20 for each additional 1/2 hour. Daily maximum for large car is NT$980 and for compact car is NT$490. For more than one day: Compact Car: NTD600 for up to three days, NT$150 for each additional day. Large Car: NT$1,000 for up to three days, NT$200 for each additional day. Contact phone number: 03-3931999
Q： Can I book a train ticket by phone?
A： Yes. You can book your ticket 7 days before taking the train at the train station counter, or 14 days earlier by phone (4121111 or 4126666 #333). Reservation on internet is also available. For more detailed information, please call 0800-080412 or check on the website http://passenger.tra.gov.tw